Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, not test-fitted, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds can only be paid in the same tender as the original purchase or refunded to the account used to pay for the item.

Where a credit card attached to an original purchase cannot be produced, the refund will be processed as store gift card.

Returns that are issued as a cash refund will incur a 15% restocking fee on the total value of the goods as purchased and exclude transaction fees.

Returns that are issued as store gift cards will be refunded to the full value of the goods as purchased.

If your order fell under free shipping the initial cost of shipping will also be deducted from the refund.

To Submit a return request

  1. Click the profile icon in the store's navigation, and then request a return.
  2. Log in to your account:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter the six-digit verification code.
  3. Click the order that you want to submit the return for.
  4. If your order has more than one item, then select the items that you want to return.
  5. Select a return reason and add a note for the store.
  6. Click Request return.

If your return request is approved, then you will receive an email with return instructions. After the product is returned, you will receive a refund.

Alternatively, you can contact us at sales@fluxhydraulicmasters.com

Faulty Goods Returns

If you believe you have purchased a faulty product, Flux Hydraulic Masters may have the faulty product assessed to determine the nature and cause of the fault.

Flux Hydraulic Masters reserves the right to decline an exchange or refund where any product fault is caused by misuse or neglect.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

If more than 15 business days have passed since we’ve approved your return, please contact us at sales@fluxhydraulicmasters.com.

Final Sale Items

Final sale items such as all products sold under the scratch and dent section, and/or otherwise marked, cannot be returned.

14 Days Change of Mind

If you simply change your mind or accidentally bought the wrong item, we may accept a return within 14 days of purchase with a valid receipt if the following conditions are met:

  1. If your item was shipped to you free of charge, we will need to recover the shipping costs incurred.
  2. If open (not new, not sealed, or the seal has been broken), a 15% restocking fee applies. The item must be in perfect condition, uninstalled, with all original packaging and materials.
  3. Payment processing fees (Credit Card, EFT, PayPal, etc.) will not be refunded.
  4. Shipping costs will not be refunded.
  5. Return postage is at the customer's expense.

General Cancellation Terms

  1. Order Cancellation
    • Cancellation Window: Contact us as soon as possible to cancel an order before it ships.
    • Cancellation Fees: Orders cancelled before shipping may incur transaction fees:
      • Credit/Debit Cards: 1.75% + $0.30
      • PayPal: 2.5% + $0.30
      • Afterpay: 5%
      • Store Credit: No cancellation fee
    • Before Shipping: Orders can be cancelled before shipping, subject to the above fees.
    • Refund as Gift Card: No deductions apply if you opt for a gift card refund.
    • After Shipping: Orders cannot be cancelled after shipping. However, you may return them under the return policy.
  2. Refund Policy
    • Full Refund: Available if cancelled before shipping (less any applicable fees).
    • After Shipping: No refunds for cancellations after shipping. Use the return process instead.
    • Store Credit: No return fees when using store credit for future purchases.

Afterpay

For purchases made using Afterpay, submit a return request via our Returns application form.

Once returned and confirmed by our warehouse, we will notify Afterpay of your return.

Refunds will be processed to Afterpay only. Not to credit card, cash, or gift card.

Contact Afterpay at 1300 100 729 or visit afterpay.com/en-AU/terms

Afterpay refunds incur a 5% fee deduction.

PayPal

For purchases made via PayPal, submit a return request via our Returns application form.

Once returned and confirmed by our warehouse, we will notify PayPal of your return.

Refunds will be processed to PayPal only. Not to credit card, cash, or gift card.

Contact PayPal at 1800 073 263 or visit paypal.com/au/home

Alternatively, you can exchange your item, under the following terms:

  • You return the item within 30 days of purchase
  • The item is in resalable condition: original packaging, unused, and as sold

Note: PayPal refunds exclude transaction fees. If a refund is due to change of mind and not a fault, we reserve the right to deduct PayPal’s transaction fee from the refund.