Shipping policy
Order processing
We aim to process all orders within 1 business day (excluding weekends and public holidays) of your order confirmation email. You will receive another email when your order has shipped.
Domestic shipping rates and estimates
Shipping charges are calculated and shown at checkout.
In-store pickup
We do not currently offer pickup.
International shipping
We ship internationally from our Australian warehouse only, so please place your order through fluxhydraulicmasters.com.
Your order may be subject to import duties and taxes (including VAT), which are charged once the shipment reaches your country. Flux Hydraulic Masters is not responsible for these charges; if they apply, they are the customer's responsibility.
How do I check the status of my order?
When your order ships, you will receive an email with a tracking number you can use to check its status. Please allow 48 hours for tracking information to become available.
If you haven't received your order within 10 days of your shipping confirmation email, please contact us at sales@fluxhydraulicmasters.com with your name and order number, and we will look into it for you.
Shipping to PO boxes
We can only deliver to PO boxes using Australia Post. If you choose another carrier and then change your delivery address to a PO box, we will send the order with Australia Post. If the Australia Post shipping cost is higher, we may ask you to place the order again.
Shipping insurance
Shipping insurance protects your order while it is in transit, against events such as theft, damage or improper handling. With shipping insurance, Flux Hydraulic Masters takes financial responsibility for your order until it arrives at the delivery address. It does not cover theft from your doorstep or anything that happens after the courier has marked the parcel as delivered.
What does shipping insurance cover?
Shipping insurance covers events outside the seller's control that happen before delivery, such as damage to goods or carrier mishandling that leaves items damaged or lost.
Does shipping insurance cover late delivery?
No. Shipping insurance covers loss or damage only, not late delivery. A delayed parcel is not covered unless the courier has declared it lost in transit.